Expert automotive advice, wherever you are.
 
Experiencing vehicle faults, warning lights or performance issues but unable to get booked in quickly? Get professional guidance directly from the experienced Chapmans technical team.
 
Our Online Diagnostic Assistance allows you to discuss your vehicle's problems with our specialists through Instagram Direct Messages.
What's Included
Expert interpretation of diagnostic fault codes
Advice on warning lights and vehicle faults
Troubleshooting guidance and recommended diagnostic steps
Review of relevant diagnostic screenshots and vehicle information
 
How It Works
Purchase your online diagnostic consultation.
Send us a direct message on Instagram (@chapmans_stalbans) 
Provide your vehicle details, fault codes and a description of the issue.
Our technical team will review your information and provide personalised guidance.
 
Important Information
This service covers one vehicle and one specific issue. All consultations are conducted remotely through Instagram Direct Messages during our working hours.
Remote diagnostic advice is based on information supplied by the customer. We cannot guarantee identification or resolution of a fault without physically inspecting or testing the vehicle. Further investigation, additional consultation time or workshop repairs may incur separate charges.